FAQ

Products

Questions about how to use them, sizes, material and care are all answered on the product page for our HEAD TURNERS.

Shipping

The exact shipping costs for your country are shown at checkout.

Shipping is free within Germany on orders from 50 €.

We ship to all EU countries and to Switzerland.

Within the EU, we deliver to the European mainland only. The Canary Islands, Ceuta, Melilla, the Azores and Madeira are excluded. For France, we cannot deliver to the French overseas territories (Guadeloupe, Martinique, Réunion, French Guiana, Mayotte).

You're in a country we don't currently ship to? Get in touch and we'll gladly look into an individual solution.

Yes. Switzerland is not part of the EU, so your order goes through customs on arrival.

The shipping costs cover transport to your door. Swiss import tax, any customs duties and the carrier's clearance fee are added on delivery and charged directly to you. The amount depends on the value of your order.

Please accept your parcel. If you refuse delivery, the shipment comes back to us and processing your refund will take considerably longer.

Questions? Get in touch before you order.

We ship all orders with DHL. As soon as your order is on its way, we'll send you a tracking number by email.

Estimated delivery times:

Germany: 2–3 working days
All other EU countries: 3–5 working days
Switzerland: 5–8 working days

As soon as your order is on its way, we'll send you a tracking number by email.

If an item in your order isn't immediately available, we'll ship the available products straight away and send the rest as soon as we can.

If that's not possible, we'll contact you personally to find a solution.

Payment

You'll see which payment methods you can use at checkout.

Here's an overview:

You bet!

All payments are encrypted and processed through certified payment providers. We don't store any payment data on our servers.

Your payment method is charged as soon as you complete your order.

Returns & Cancellations

You have a 14-day right of withdrawal. The period starts on the day you receive your items. For partial deliveries, it starts once the last item of your order has arrived.

You'll find more information in our refund policy.

As long as your order hasn't shipped yet, you can cancel it in your account.

Or get in touch with us.

The easiest way is to start your return directly in your account.

Or get in touch with us.

Please don't send anything back unannounced. Once we've confirmed your return, we'll send you detailed return information.

If you withdraw from your order, you cover the return shipping costs.

For returns from Germany, we provide a return label. We deduct the cost of € 6.95 from your refund.
From all other countries, you arrange the return yourself.
For returns from Switzerland, please note: we cannot refund import tax or customs fees you've already paid. You can reclaim these from Swiss customs.

If the item arrives damaged or we sent you the wrong one, we cover them.
Just get in touch here.

Once your return has reached us or you've sent us proof of postage, we'll refund the amount within 14 days to your original payment method.
Depending on your bank, it can then take up to ten working days for the money to arrive.

No, unfortunately not.

For hygiene reasons, our roller sets are sealed. As long as the seal is intact, you can return them as normal. Once the seal has been removed, your right of withdrawal expires. This also applies if it is evident that the seal has been removed and reattached.

The silver sticker is the seal referred to in our refund policy.

If your set arrives damaged or faulty, this doesn't apply. Just get in touch with us.

Oh no! We're sorry about that.
Please take a photo of the damage and contact us by email at hello@themanestuff.com or via WhatsApp.

We'll sort out a solution as quickly as possible.